They rebuilt how we present annual-plan renewals after our billing migration left finance and membership arguing over the same month. The pack is quieter than what we had, and the board finally stopped asking which number was ‘real.’ I still wish we had started the data cleanup a month earlier.
Client stories
Evidence from reporting engagements
Publishers describe the concrete work — reconciliations, cohort plates, board packs — rather than abstract praise.
The cohort review showed our campaign-sourced members fading faster than organic ones — something our blended churn rate had buried. Useful, direct, and short enough that editorial actually read it.
We commissioned chart plates for a quarterly investor update. They respected our numbers and our house colors; no decorative flourishes, which was exactly the brief.
Monthly support means our internal analyst spends time on pricing experiments instead of redrawing the same eight charts. Delivery slips only when our own exports arrive late — which is on us.
Extended note: regional news migration
A Southeast Asian news publisher approached us after a billing platform migration left annual renewals counted differently in finance than in the membership roster. Over five weeks we rebuilt the period lock, mapped legacy SKUs, and produced a quieter board pack that separated voluntary cancels from payment fails.
The mild friction: source exports arrived in three formats, which delayed the first reconciliation gate by six business days. Once the map existed, monthly support took over the refresh cycle so the internal analyst could return to pricing tests.